The pump on my Aluminum canister is not working

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    Brownjjohnson

    need a new canister

     

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    Erica Halliwell

    Hi, please email Customer Service, hello@hairstory.com, and they can help! 

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    Cara E Levine

    having the same problem...super frustrating...impossible to get shampoo out of canister. Will try the air bubble trick you mention above, but I'm not sure it will work... are others having this problem? I actually have a similar problem with the smaller hair balm bottle as well when it gets low..but that one I can squeeze!

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    Erica Halliwell

    Hi Cara, 

    Unfortunately, with a refill system it is hard to get around the fact that air can get trapped in the pump. Our 'trick' very often works, and when it doesn't we send a new pump. Be sure to email help@hairstory.com if you end up needing a new pump. 

    Best

    Erica 

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