The pump on my Aluminum canister is not working

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    Brown Johnson

    need a new canister

     

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    Erica Halliwell

    Hi, please email Customer Service, hello@hairstory.com, and they can help! 

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    Cara Levine

    having the same problem...super frustrating...impossible to get shampoo out of canister. Will try the air bubble trick you mention above, but I'm not sure it will work... are others having this problem? I actually have a similar problem with the smaller hair balm bottle as well when it gets low..but that one I can squeeze!

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    Erica Halliwell

    Hi Cara, 

    Unfortunately, with a refill system it is hard to get around the fact that air can get trapped in the pump. Our 'trick' very often works, and when it doesn't we send a new pump. Be sure to email hello@hairstory.com if you end up needing a new pump. 

    Best

    Erica 

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    Robert Gentry

    The “trick” worked for me.  You may have to try it several times to remove all the air in the pump.  

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    Cara Levine

    gave up on the canister all together and just use the bag in my shower now... it never really worked for the Rich Wash...

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    Erica Halliwell

    Hi All, We have a new 8oz jar (no pump! you scoop out the New Wash). It is a particularly nice option for New Wash Rich. Best, Erica 

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    Cara Levine

    Hi Erica - how do I get that jar!? I'd love it! thanks

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    Erica Halliwell

    Hi Cara, 

    All accessories are on this page: https://www.hairstory.com/catalogue/category/accessories_5/ 

    Best
    Erica 

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    Cara Levine

    ...can you send me the big jar so I don't have to pay for it, as your pump just never worked for me? Let me know, thanks

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