Most people find that the fastest way to get answers to their questions is to use our Help Center. It is searchable and full of detailed directions addressing our most frequent customer and hairdresser questions. We are constantly adding to the depth of information, but it turns out many people have the same few questions.
If you couldn’t find the answer you need in our Help Center, please submit a request. Urgent requests, like changes to orders, get top priority.
We love speaking directly with customers, and we are happy to talk with you, but we are faster at getting back to submitted requests than phone calls. If you have a special questions that requires a live conversation, you can call our customer service phone number at 646.725.0343. Please leave us a message and we will get back to within 24 hours Monday through Friday 9-5 EST.
Again, sending in a request via the How can we help you form will always result in a faster response then leaving us a phone message.
We are a small growing company, so we thank you for your patience as you wait to hear back from us.