If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase for a refund or an exchange for another product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging, even if used
Products that do not meet these criteria may not be considered for return.
Please submit a refund request via our Help Center request form: hairstory.com/help
Unfortunately, we cannot refund shipping charges. The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hairstory.
Sales Tax and Duty
Any sales tax and duties charged for purchases made outside the United States cannot be refunded.
If you received a damaged product, please notify us immediately for assistance.
If you have any questions about our Returns and Refunds Policy, please send a request at https://hairstory.zendesk.com/hc/en-us/requests/new