If you are not entirely satisfied, you may return products within 60 days of purchase for a refund or exchange.
A refund on an original order cannot be processed if an exchange or replacement has been sent.
Please submit a refund request via our Help Center request form here.
Shipping Charges
Unfortunately, shipping charges are not refundable.
Sales Tax and Duty
Sales tax and duty for purchases made outside the United States cannot be refunded.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Contact Us
If you have any questions about our Returns and Refunds Policy, please send us a request here.
Comments
4 comments
Ya’ll make returning a product very difficult. What is the address? Why can’t you provide a shipping label. This makes me a very unhappy customer.
Hi Nan, Please email hello@hairstory.com and one of our customer service agents will help. They make it a pretty easy process. Best, Erica
Hi, I requested a refund and sent the product back to you a while back but I haven’t heard from you or got the money back. Could you please look into this? Thanks
Hi Victoria, please email our customer service team at hello@hairstory.com. They will happily resolved your issue! Erica
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