Returns and refunds

If you are not entirely satisfied, you may return products within 30 days of purchase for a refund or exchange. 

Please make sure that:
• The product was purchased in the last 30 days
• The product is in its original packaging, even if used

Products that do not meet these criteria may not be considered for return.

Please submit a refund request via our Help Center request form here.

Shipping Charges
Unfortunately, shipping charges are not refundable. Customers are responsible for the cost of shipping and for loss or damage during shipping, both to and from Hairstory.

Sales Tax and Duty
Sales tax and duty for purchases made outside the United States cannot be refunded.

Damaged Items
If you received a damaged product, please notify us immediately for assistance.

Contact Us
If you have any questions about our Returns and Refunds Policy, please send us a request here.