Unfortunately once an order has been placed we are unable to cancel or change it.
We send order details to our warehouses almost immediately so that your order can begin to be processed and our warehouse partners do not have the technology set up for us to be able to go into their systems to edit or cancel after they've received the order.
Once you have received your order, should you want to return it for a refund, you will need to pay for return shipping after it is delivered. Please email us at hello@hairstory.com for the return address.
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