Hairstory Help Center
Find answers here for website, order and other technical questions
How do I make a Hairstory Studio salon appointment?
What does ‘Who referred me?’ mean? Why can't I find my friend?
How can I update my email address?
I want to reset my password.
I forgot my password.
I can't log in.
How do I reschedule my next New Wash Club ship date?
How do I change the ship date of my next New Wash Club order?
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Orders, Payment Methods and more
What merchant name will be listed on my credit card statement?
Which payment options do you accept?
My New Wash Club order was declined, what next?
How do I change the credit card used for my New Wash Club?
Shipping, Returns and more
What countries do you ship to?
Returns and Refunds
How can I update my shipping address for my New Wash Club order?
Need to call us? Customer Service phone number
The pump on my Aluminum canister is not working
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